Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Vlazopew designs and builds solid-wood furniture and supports returns in all countries listed above. This page explains how Vlazopew handles problems and how returns, exchanges, and refunds work for furniture orders. All amounts are shown in USD, and you pay nothing beyond checkout—return labels or pickups and any VAT/GST, duties, brokerage, and customs processing are covered by Vlazopew where eligible (DDP on returns).
Quick summary
Return window: You have 30 days from delivery. Start by contacting support and include your order number.
Costs: For eligible returns, Vlazopew supplies the parcel label or schedules a freight pickup. For international returns using Vlazopew paperwork, VAT/GST and duties are covered. No restocking fee on eligible returns.
Refund timing: Refunds are issued within 7 business days after the item arrives and passes inspection, paid in USD to the original payment method (store credit available on request).
Proof of purchase: Your order number or the email/phone used at checkout.
Support speed: 1–2 business days (Mon–Fri, EST).
Eligibility rules (furniture)
Items must come back new, unused, unassembled, and unmodified so heavy wood parts remain protected in transit. Signs of use or changes—marks, dents, stains, odors, pet hair, extra holes, refinishing, or bases that were installed or leveled—make preference returns ineligible. Please include the original protective materials (foam, corner guards, hardware packs, manuals, tools). If any part is missing, repack with equal or stronger protection.
Items that were assembled, installed, glued, or altered can be returned only when Vlazopew confirms a manufacturing defect or verified carrier damage. Intended use is indoor residential/studio. Some larger pieces require pallet pickup or a liftgate; Vlazopew explains the steps during scheduling. Return shipments must originate from the covered regions listed at the top of this page.
Natural wood characteristics
Solid wood naturally shows variation in grain, color, small knots, and figure. These are material traits, not defects, and are reviewed as such in every covered region.
If something is wrong (damage, defect, or wrong item)
If an item arrives damaged, has a production fault, or does not match the model/size/finish ordered, Vlazopew will make it right. Typical cases include crushed corners, cracked tops, chipped finish, mis-cut or misaligned joints, tops that won’t sit level, unstable bases, or hardware that won’t seat.
Vlazopew provides prepaid return shipping (label or scheduled freight pickup) and then sends a replacement (subject to stock/lead time) or issues a full refund in USD. Any outbound shipping paid for that item is also refunded. For small cosmetic issues, replacement parts or a touch-up kit may be the quickest fix. For international returns using Vlazopew’s label and documents, VAT/GST, duties, brokerage, and customs processing are covered (DDP for returns).
Change of mind (space, size, or finish preference)
You can request a preference return within 30 days if the item is unused and properly packed. Vlazopew pays the return freight, so you won’t be asked for extra payment. After inspection confirms all parts and like-new condition, Vlazopew refunds the product price in USD.
Note: Any original outbound shipping paid at checkout is not refunded for preference returns. Exchange price differences are settled in USD when the exchange is processed.
Items that cannot be returned
Gift cards, final-sale/clearance items, and custom or made-to-order furniture (non-standard sizes, special edges, custom stains/finishes, inlays/carvings, non-standard bases) are not returnable unless defective or damaged at delivery. Furniture that has been used, assembled, installed, modified, or refinished is not eligible. If your order included a bundle or free gift, all items must be sent back; otherwise Vlazopew may deduct the prorated value of missing items from the refund.
How to start a return
Email [email protected] or use the site contact form within 30 days of delivery and include your order number with a short note.
If the issue is damage or a defect, contact Vlazopew within 72 hours and attach clear photos or a brief video of the outer carton, inner packing, and affected areas; keep all packaging until you receive next steps.
Vlazopew replies within 1–2 business days. If eligible, Vlazopew issues a prepaid parcel label or schedules a freight pickup and provides packing guidance.
Return address: Vlazopew Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834. Labels and pickup authorizations generally expire after 10 calendar days—please ship or be available within that window. After the first carrier scan, transit risk transfers to Vlazopew. Include the Vlazopew Return Authorization that comes with your label; shipments without authorization may be delayed.
Packing guidance (furniture)
Secure tops, legs, and bases so nothing moves. Reuse the original foam and corner guards when possible. Bag all hardware and tools and fix the bag inside the carton or crate. If the original box is missing, use a new heavy-duty carton or pallet crate with thick padding on all sides and seal every seam firmly. For freight returns, Vlazopew will confirm pallet requirements and provide BOL (bill of lading) details.
Inspection checklist
Reviewers confirm the correct model, size, and finish; check that all components and hardware are present; make sure there are no signs of use or changes; and verify the packing is strong enough to prevent new damage in transit. If parts are missing or protection is inadequate and damage occurs, Vlazopew may reduce the refund to cover repair or replacement, or—if you prefer—return the item to you. You won’t be charged new fees; Vlazopew handles and pays the needed logistics.
Refund timing and method
After the return arrives and passes inspection, Vlazopew issues the refund within 7 business days to the original payment method in USD (major cards or PayPal). Store credit is available on request. Banks and card issuers may take up to 7 additional business days to post funds. Any currency conversion or FX spread is set by your bank or card.
Exchanges
Requests for a different size or finish are accepted for 30 days when stock allows. For preference exchanges, Vlazopew covers shipping for both the return and the replacement. For issue-based exchanges (damage, defect, or wrong item), shipping is also covered. Replacements ship after the original item is received and inspected; cross-shipping is not available.
Refused deliveries and undeliverable shipments
If a delivery is refused without prior notice and the carrier reports no damage, Vlazopew will still coordinate the return and cover carrier charges. Vlazopew can reschedule at no cost or issue a refund as described above once the item is back and inspected. If refusal is due to visible carrier damage noted with the driver, Vlazopew handles the claim and no re-delivery fees apply.
Taxes, duties, and customs on returns (international)
For eligible returns from the covered regions, Vlazopew prepares re-import documents and pays VAT/GST, duties, brokerage, and customs processing—as long as you use Vlazopew’s label and instructions. If you choose an unapproved courier, responsibility for customs charges and any loss or damage shifts to the sender and processing may take longer.
Processing and shipping times (reference)
Most furniture orders prepare to ship in 1–2 business days (Mon–Fri; U.S. public holidays excluded). Typical post-dispatch transit: 6–8 business days to the U.S. & Canada, 7–9 to Europe & UK, and 9–10 to Australia. For delivery methods and tracking behavior, see Vlazopew’s Shipping Policy.
Additional notices for regional compliance
EU/UK consumer rights: Nothing here limits your statutory rights (including cooling-off where applicable). If local law offers stronger protection, Vlazopew will honor it.
Payment & currency: All refunds/exchanges are calculated and paid in USD. Any FX conversion shown by your bank or card is determined by that provider.
Contact details: [email protected] · Vlazopew Returns Department, 19613 Temple Ave, South Chesterfield, VA 23834. Business hours: Mon–Fri (EST).
Need assistance?
Vlazopew responds within 1–2 business days (Mon–Fri, EST). For faster help, include your order number, delivery address, and photos or a short video when reporting damage or defects.
